Birthday Pampering Package

Cancellation Policy

Appointments, Cancellations & Deposits *If you need to cancel or reschedule, we kindly ask for 48 hours’ notice. *Late cancellations may require a 50% deposit for future bookings. *Missed appointments (“no-shows”) will be charged at 100% of the grooming fee. *Please arrive on time. Arrivals more than 15 minutes late may result in your appointment being cancelled and charged in full. *New customers may be asked to pay a deposit which will be taken off the final cost of the groom. During the Groom *Each dog receives a consultation before grooming. We’ll always do our best to follow your preferences, but please remember: coat condition and breed type may limit styling options. *Severely matted dogs may require shaving for their comfort and welfare. In line with the Animal Welfare Act 2013, we will not de-mat for longer than 20 minutes. A waiver will be required. *Removing matting can sometimes reveal or cause skin irritations, nicks, or clipper rub. While we take the utmost care, Pawtastic Glam Team cannot be held responsible for issues related to neglected coats. *Extra charges may apply for heavily matted coats, difficult behaviour, or flea/parasite treatment (from €5–€30 depending on time/care required). *If your dog becomes too stressed or aggressive, we may need to stop the groom for their wellbeing and staff safety. In such cases, you may still be charged partially or fully. *We reserve the right to refuse or stop a groom at any time if we believe it is unsafe. Health & Safety *Please ensure your dog has had a toilet break and some exercise before the appointment. *It is your responsibility to inform us of any medical conditions, injuries, allergies, behavioural issues, or other factors that may affect grooming. *Senior dogs, puppies, or dogs with health conditions are more prone to stress or injury. While we take every precaution, we cannot accept responsibility for health complications that may arise during grooming. *We do not groom dogs that are pregnant, in season, under sedation, or under veterinary care for illness. *All dogs must be up-to-date on vaccinations and parasite prevention. If parasites are found, treatment and cleaning fees apply (min. €20). After the Groom *We will provide you with a collection time. Please collect your dog promptly. Late collections may incur a €5 holding fee per 30 minutes. *Small adjustments can be made free of charge within 24 hours of the groom (except on matted coats). After this, charges may apply.